FAQs

What is your shipping policy?

We work hard to process and ship orders within 2 to 4 business days. You will receive an email with a tracking number. For international orders, different carriers have very different ship times, and clearing customs can take a week or more. 

Exact delivery prices and carriers are displayed at checkout. We offer UPS and USPS shipping. We currently ship to the US, Canada, most countries in Europe and the Caribbean, Australia, and New Zealand. 

Please note that international customers are responsible for any and all customs and duty fees. 

If a package is missing in transit, please contact us. Once a package is marked as delivered, we cannot offer a replacement or refund. All UPS and USPS shipments are insured, and if your package is marked delivered but is missing or stolen, we recommend filing a claim with the shipping service.

How can I get a suit that is currently sold out?

Let us know! If your dream swimsuit is sold out, send us an email and we'll email you when it's back in stock! We don't do pre-orders. [NOTE: as of JULY 2024 this option is NOT available--we don't have a manufacturer! As soon as we have one and new swimsuits are being made, we will remove this note.]

What is your return/exchange policy?

We have a 14-day return and one-time limited exchange policy for full-price suits shipped to the US. We offer 30-day returns for international orders; we do not do international exchanges. Discounted suits are not eligible for exchanges or returns, which will also be noted in the product description when final sales are occurring. If the return/exchange time has expired since your purchase, unfortunately we cannot offer you a refund or exchange. 

To be eligible for a return or exchange, your item must be in the condition you received it, with tags and hygienic liner still attached. We will not accept garments that have had the hygienic liner removed. We will not accept garments that have been laundered or soiled (including but not limited to deodorant residue, pet hair, stains, or strong scents, including but not limited to cigarette or other smoke). We do not offer returns, refunds, replacements, or exchanges for suits that have been damaged due to not following our instructions for care. 

If you need to return or exchange an item, send us an email at info@beefcakeswimwear.com explaining why you are returning it and, if applicable, what you would like in exchange.

Mail the item to:

Beefcake Swimwear 

400 W. Broadway St.

Ste 101-508

Missoula, MT 59802

Please make sure your name and or order # is somewhere on or inside the package. Because we are a tiny company, at this time you will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable.

We strongly suggest using a trackable shipping service or purchasing shipping insurance. We cannot issue refunds or exchanges for packages that we do not receive.

Once your return is received and inspected, we will process the return or exchange, which can take a couple business days. If you are approved, then your refund will be processed and a credit will automatically be applied to your original method of payment. If you are getting an exchange, we will mail out your new item within a few days and shipping it to you is complimentary (which is why we only can afford to do a one-time exchange.) 

What size should I order?

Please check the fit guide. Unfortunately we cannot make personal size recommendations. If you order a suit and don't like the way it fits, please see our return/exchange policy above!

Buying a swimsuit for someone else? Skip the risk of guessing and send them a gift card! 

Why don't you have a phone number I can call?

We are a tiny team that also has full-time day jobs. Please email us! 

What happened to the shelf bra/chest liner I see on the Kickstarter page?

Our Kickstarter backers' feedback was that this feature just didn't work as perfectly as we wanted for enough people. Instead, in spring of 2018, we switched to a more compressive fabric (with 100% recycled polyester, yay!) and began lining the entire front. The feedback from our fit-testers and repeat customers is that this change has been extremely positive. Some folks have said they layer a plain bikini top, binder, or sports bra underneath their Beefcake swimsuit for additional bust support when needed, but most do not. 

Do you make custom swimsuits? 

We do not. We spent thousands of dollars and about two years getting our original ideas off the ground, and we don't have the capacity to fulfill individualized requests.